An update on our service during the Coronavirus pandemic

Many of our customers –
both independent garages and national chains – are offering a critical service
in keeping the UK’s key workers operational and on the road during these
unprecedented times and we are here to support them.

Our network of branches remains
open to provide customers with the parts they need to provide this vital
service.

In some cases, we have
temporarily closed our branches in order to minimise the risk of spreading the
Coronavirus while maintaining our service to customers. All our branch phone
numbers remain operational and calls to closed sites will be automatically
redirected to nearby alternative branches.

Our supply chain and
distribution network have also been remodelled to reduce deliveries and address
this balance, and we have made some important changes to how our Drivers
deliver products to customers in order to ensure everyone’s safety.

This balance between
operating safely while delivering on our social responsibility to continue servicing
garages supporting key workers is crucial. Our specialist support teams,
currently working remotely from home, are helping to ensure our business adapts
quickly to an operating environment that changes by the day.

This is not business as
usual, but just as the precautions we all take around hygiene each day could
help to save lives, the actions we’re taking now as a business will help our
customers and us to work through this crisis together.

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